The Project Desk
Trust & Standards
How we vet contractors
"Vetted" gets thrown around a lot in this industry. Here's specifically what it means when we say it — and what it doesn't.
We screen contractors for business legitimacy, insurance, relevant credentials, and project fit before they join our network, and continue to monitor their reputation and responsiveness throughout our partnership. Contractors are also required to maintain the licenses, registrations, insurance, and permits applicable to the work they perform.
What every specialist passes before joining
Business legitimacy
We confirm we're dealing with a real, active company — not a shell, not a lead broker reselling your project, and not a crew that appeared after the last hailstorm. Registration, operating history, and a verifiable Colorado presence.
Current insurance
A current certificate of general liability insurance before a contractor receives a single appointment. No certificate, no appointments.
Professional credentials
Colorado doesn't issue one statewide general contractor license — licensing runs city by city and county by county. We verify a current, meaningful contractor credential from a legitimate Colorado authority, and require the applicable state trade credential where the work calls for one.
Experience and project fit
We check that a contractor actually performs the type and size of project we'd send them. A company that does great bathroom work isn't automatically the right call for a whole-home remodel, and we'd rather send nothing than send a mismatch.
Reputation
We review public reputation and complaint history before onboarding. Reviews alone are never the whole picture, but a pattern of unresolved complaints ends the conversation.
Responsiveness, on an ongoing basis
Vetting isn't a one-time gate. We keep a working relationship with every contractor in the network and know exactly who is receiving a project. We follow up on how appointments actually go — did they show up on time, prepared, professional? Contractors who don't hold the standard stop getting appointments.
A written compliance commitment
Contractors contractually agree to maintain the licenses, registrations, insurance, and permits applicable to the work they perform, wherever they perform it — including making sure their own subcontractors hold valid credentials where required.
What we don't claim
Honesty matters more than a sales pitch here. We're a coordination service, not the contractor — the agreement for your project is between you and the specialist, and they're responsible for their own work, communications, and compliance.
We screen credentials and insurance when a contractor joins our network, but conditions change, permit and licensing requirements vary by jurisdiction, and we don't guarantee any contractor's performance or outcomes. Contractors are contractually responsible for maintaining what their work requires, wherever they perform it. That's why we always encourage homeowners to verify credentials directly before signing anything — ask for the license number and the insurance certificate. A contractor worth hiring will hand both over without blinking, and ours expect the question.
What we can promise: nobody gets into the network without passing the checks above, you'll know exactly who you're meeting before anyone contacts you, and specialists who don't perform stop getting our appointments.
Common questions
No, and we're upfront about that. The contract for your project is between you and the contractor, and they're responsible for their work — including maintaining the licenses, registrations, insurance, and permits their work requires. What we do is control who gets into the network in the first place and remove contractors who don't perform. We always encourage homeowners to verify licensing and insurance directly with any contractor before signing — a good one will hand it over without hesitation.
Our network changes as contractors are added and removed, and matches depend on your project type, location, and timing. Before any appointment is booked, you'll know exactly which company you're meeting — name, business, and appointment time. You're never meeting a stranger. See our Partner List page for how partner disclosure works.
No-shows, chronic lateness, unprofessional behavior in a homeowner's house, pressure sales tactics, a pattern of unresolved complaints, and letting credentials or insurance lapse. We'd rather have fewer contractors we trust than a long list we can't stand behind.
Reviews are useful and we look at them too. But reviews can't tell you whether insurance is current, whether the company still exists, or whether they'll show up on time next Tuesday. We check the things reviews can't, and we have an ongoing relationship with the specialist — which means accountability after the match, not just before it.
Ready to meet a specialist who's already been checked out?
Tell us about your project and we'll line up the right pro on your calendar.
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