This Privacy Policy describes how The Project Desk, a brand operated by Bedrock Growth Systems LLC ("we," "us," or "our"), collects, uses, and shares information through our website and services.
1. Information We Collect
We may collect information from:
a) Business Users (Contractors)
- Name, company name, email address, phone number
- Service area, business details, and inquiry information
b) Consumers (Homeowners)
- Name, phone number, email address
- ZIP code or service location
- Information related to a home service request
c) Website Usage Information
- IP address
- Browser type
- Pages visited
- Date and time of visits
2. How We Use Information
We use collected information to:
- Respond to inquiries
- Facilitate home service requests
- Connect consumers with local service providers
- Schedule or confirm appointments
- Communicate regarding services
- Send marketing and promotional communications where you have consented to receive them
- Improve our website and offerings
- Comply with legal obligations
3. How We Share Information
a) Service Providers
Information you submit through our website may be shared with one or more independent local service providers to fulfill your request and contact you regarding your inquiry and related services. These service providers are independent businesses and are not employees or agents of The Project Desk. We do not control and are not responsible for their actions, communications, or data practices.
b) Vendors and Tools
We may share information with third-party vendors that support our operations, including website hosting, scheduling, communications, and analytics.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to fulfill the specific home service request you have authorized.
4. Communications & SMS Terms
a) General Contact Authorization
By submitting information through our website and clicking "Start My Project," you authorize The Project Desk and selected local contractors participating in your request (see Partner List) to contact you via phone and email to follow up on your estimate request and coordinate your free estimate.
b) SMS Program
Our SMS program includes two separate categories of messaging, each with its own consent:
Informational & Transactional Messages: By checking the SMS consent checkbox on our form, you agree to receive automated informational and transactional text messages from Bedrock Growth Systems LLC DBA The Project Desk and the specific service provider(s) assigned to your request. These messages include estimate request confirmations, appointment scheduling and coordination, follow-up communications regarding your request, opt-in notifications, and service updates related to your project.
Marketing & Promotional Messages: If you separately check the marketing consent checkbox on our form, you also agree to receive automated marketing and promotional text messages from The Project Desk, which may include special offers, seasonal service reminders, and information about additional home improvement services. Marketing messages are sent only by The Project Desk; contractors participating in your request are authorized to contact you only regarding your request and related services. Consent to receive marketing messages is separate from, and not required for, informational and transactional messaging or any other service.
You must be 18 years of age or older to participate in this SMS program.
c) SMS Specific Terms
- Opt-Out: Reply STOP to any message to unsubscribe from The Project Desk texts at any time. Replying STOP will unsubscribe you from all text messages sent by The Project Desk, including both informational/transactional and marketing messages. You will receive one final confirmation message after opting out and will receive no further messages unless you re-initiate a request or provide new consent.
- Assistance: Reply HELP to any message or contact us at info@theprojectdesk.com for assistance.
- Rates & Frequency: Msg & data rates may apply. Message frequency varies based on your interaction with our services.
- No Condition of Service: Consent to receive text messages is not a condition of receiving an estimate or any other service.
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
- Age Requirement: You must be 18 years of age or older to use this SMS service.
d) Email
You may opt out of email communications at any time by using the unsubscribe link in any email or by contacting us at info@theprojectdesk.com.
e) Contractor Communications
Once a contractor is assigned to your request they are responsible for their own communications and compliance with applicable laws. A STOP reply sent to a contractor applies only to that contractor's messages. To stop receiving messages from The Project Desk specifically, reply STOP to any message from our number.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Opt out of certain communications
Requests may be submitted to: info@theprojectdesk.com
If you are a Colorado resident, the Colorado Privacy Act (CPA) grants you certain rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us using the email above with the subject line "Data Rights Request."
If we decline to take action on a data rights request, you may appeal our decision by contacting us at the same email with the subject line "Data Rights Appeal." If your appeal is denied, you may have the right to contact the Colorado Attorney General's office to submit a complaint.
7. Cookies, Tracking, and Third-Party Services
We use cookies, analytics tools, and third-party service providers to operate our website, measure performance, and deliver our services. These may include tools for website analytics, customer relationship management, SMS communication, and content delivery. SMS messages are sent through our registered A2P 10DLC messaging program via our SMS service provider. All SMS opt-in data and consent records are stored securely and are not shared with third parties for marketing purposes.
Specifically, we use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as your IP address, browser type, device type, pages visited, and referring URLs. This data is transmitted to Google LLC and governed by their privacy policy at policies.google.com/privacy.
We also partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our website and services. Website usage data is captured using first and third-party cookies and other tracking technologies and is shared with Microsoft. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement at privacy.microsoft.com.
We use advertising services, which may include Google Ads, Microsoft Advertising, and Meta (Facebook and Instagram), that use cookies and pixels to measure advertising performance and show you relevant ads, including on other websites (retargeting).
We also use third-party platforms to store contact information, send SMS messages, and manage leads submitted through our website. These providers process data on our behalf and are not authorized to use your information for their own independent marketing purposes.
You can control cookies through your browser settings. To opt out of Google Analytics specifically, visit tools.google.com/dlpage/gaoptout. To opt out of interest-based advertising, visit aboutads.info.
Data collected through these tools may be retained for up to 26 months. If you are a Colorado resident, you have the right to opt out of targeted advertising by contacting us at info@theprojectdesk.com.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. We use industry-standard encryption and secure, access-controlled platforms to protect personal information including mobile numbers and opt-in consent records.
9. Children's Information
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
The Project Desk
A brand of Bedrock Growth Systems LLC
Email: info@theprojectdesk.com